Refund & Cancellation Policy

You can try CVMake using your periodic free token allowance at no cost. You only pay if you choose to buy tokens or subscribe.

Token packs are one-time purchases of digital credits. If you have not used any tokens from a pack, contact us within 14 days of purchase and we will refund it in full. Once you have started using a pack’s tokens, the used portion is non-refundable because the digital content has been supplied; we may, at our discretion or where the law requires, refund the value of any clearly unused tokens.

Subscriptions renew automatically each billing period at the then-current price until cancelled. You can cancel at any time from the billing portal in the app; your plan stays active until the end of the period you have already paid for, and you will not be charged again. We generally do not provide partial refunds for the unused part of a billing period you have already started, unless required by law or unless we agreed otherwise. If we change the price, we will give you reasonable advance notice, and you can cancel before the change takes effect.

If you are a consumer in the EU or UK, you normally have 14 days to withdraw from a purchase of digital content without giving a reason. Our digital content (tokens and AI features) is supplied immediately on purchase. When you start using your tokens or AI features within the 14-day period, you expressly ask us to begin performance immediately and acknowledge that you lose your right of withdrawal for the part of the purchase that has been supplied. We confirm this at checkout. Any part of a purchase you have not yet used remains refundable as described above, and this does not affect your other statutory rights as a consumer.

If you were charged in error, charged twice, or a feature you paid for did not work, contact us and we will make it right — including a refund where appropriate. We aim to respond to refund requests within a few business days. Please reach out to us before asking your bank or card provider to reverse a charge, so we can resolve the problem directly and faster.

Email us at [email protected] from the address on your account, with the date of purchase and what you would like refunded. Refunds are issued to your original payment method via our payment processor (Stripe).

We may update this policy from time to time. When we do, we will revise the “Effective” date above. The policy in effect when you made a purchase applies to that purchase.

This page is provided for general information and is not legal advice, and it does not limit any mandatory consumer rights you have where you live.